The General Manager at Anderson Behel is Shawn Poirier. Let's get to know him with our brief Q&A:
How long have you been with AB and how many years of industry experience do you have?
SP: I've been with Anderson Behel now for 14 months. I started in the industry in 1983.
What is your favorite part of the job?
SP: Building relationships with customers and employees, Winning!
What do you do when you're not working at AB?
SP: I am a frequent runner, aside from the running is my kids.
Napa Valley, road trips, and watching my kids grow up.
What are the 3 things you want to do in your life (Bucket List?)
SP: Take my kids to watch a Detroit Red Wings game at the Joe Louis Arena.
What sports teams do you follow?
SP: Detroit Red Wings, Michigan Wolverines.
What was the title of the last book you read?
SP: Water for Elephants
SP: Bucket List, Benny and Joon, The Green Mile.
Favorite TV Shows?
SP: Seinfeld, Story Tellers (Acoustic music channel), Walking Dead, Amazing Race
Favorite outdoor activities?
SP: Running, Hiking, Walking on the beach
Magazines or newspapers you read?
SP: San Jose Mercury News, Runner, Autobody News, Body Shop Business and many on-line news feeds.
If you could have any kind of car, what would you get and why?
SP: 1969 Chevy Chevelle, 396 big block. First car I restored from the ground up in college, been my dream to have one.
If you could have lunch with anyone (dead or alive) who would it be?
SP: My Grandma Poirier, the most intelligent woman in the world. Eyes are tearing up as I type this.
What are some of the customer service things you're proud of at AB and describe your view of what exceptional customer service is?
SP: Wow tough question, there have been countless experiences my team and myself have been proud of. I have been told by several people that my personality is one of the few.. My dad brought me up with the understanding of treating folks the way you would like to be treated, I have applied this to every situation I come across. Whatever type of personality you run across in a customer service business, they are only wanting one thing, great customer service. Listen, make direct eye contact and engage in the reason they are in your business, make them proud to have been given, or in some cases found via the internet your business. What are some of the changes you've seen in this industry over the years and how has AB reacted to these? Wow another question that could take all day. Consolidation, not only with collision center’s but the insurance carriers. Performance indicators are getting more critical to the success and failure of any one collision center.