He's a Collision Veteran with a Passion for the Industry and Customer Service
The General Manager at Anderson Behel is Shawn Poirier. Let's get to know him with our brief Q&A:
How long have you been with AB and how many years of industry experience do you have?
SP: I've been with Anderson Behel now for 14 months. I started in the industry in 1983.
What is your favorite part of the job?
SP: Building relationships with customers and employees, Winning!
What do you do when you're not working at AB?
SP: I am a frequent runner, aside from the running is my kids.
Napa Valley, road trips, and watching my kids grow up.
What are the 3 things you want to do in your life (Bucket List?)
SP: Take my kids to watch a Detroit Red Wings game at the Joe Louis Arena.
What sports teams do you follow?
SP: Detroit Red Wings, Michigan Wolverines.
What was the title of the last book you read?
SP: Water for Elephants
SP: Bucket List, Benny and Joon, The Green Mile.
Favorite TV Shows?
SP: Seinfeld, Story Tellers (Acoustic music channel), Walking Dead, Amazing Race
Favorite outdoor activities?
SP: Running, Hiking, Walking on the beach
Magazines or newspapers you read?
SP: San Jose Mercury News, Runner, Autobody News, Body Shop Business and many on-line news feeds.
If you could have any kind of car, what would you get and why?
SP: 1969 Chevy Chevelle, 396 big block. First car I restored from the ground up in college, been my dream to have one.
If you could have lunch with anyone (dead or alive) who would it be?
SP: My Grandma Poirier, the most intelligent woman in the world. Eyes are tearing up as I type this.
What are some of the customer service things you're proud of at AB and describe your view of what exceptional customer service is?
SP: Wow tough question, there have been countless experiences my team and myself have been proud of. I have been told by several people that my personality is one of the few.. My dad brought me up with the understanding of treating folks the way you would like to be treated, I have applied this to every situation I come across. Whatever type of personality you run across in a customer service business, they are only wanting one thing, great customer service. Listen, make direct eye contact and engage in the reason they are in your business, make them proud to have been given, or in some cases found via the internet your business. What are some of the changes you've seen in this industry over the years and how has AB reacted to these? Wow another question that could take all day. Consolidation, not only with collision center’s but the insurance carriers. Performance indicators are getting more critical to the success and failure of any one collision center.
While people all over the world try to save the planet, the collision industry is stepping up to embrace a greener approach to fixing and painting cars. Several years ago, the state of California became the country’s first to mandate the use of waterborne paint. Some shops were reluctant to change, but auto body paint shops like Anderson Behel gladly made the conversion, with the help of PPG and its Nexa Autocolor Aquabase Waterborne product. This planet-friendly paint is distributed by PPG and Anderson Behel was the first auto body paint shop in the Bay Area to use Autocolor Aquabase, to compete with other high-end European paint lines.
Since then, every car repaired at Anderson Behel is painted using this newer, more progressive type of paint, thereby saving the environment and providing a safer workplace for the shop and its employees. Anderson Behel’s auto body paint shop head painter Gerardo Lopez (pictured) appreciates the greener approach to painting cars by using Nexa Autocolor Aquabase Waterborne, he explained. “I paint around eight cars every day, so the finished product has to be superior. As far as the time it takes to paint the cars with waterborne, it’s actually a shorter process as compared to solvent. It’s faster, because normally the basecoat flashes in 1-3 minutes, where it used to take five minutes with solvent. So, right there you’re saving time in the booth. Plus, the finished product is always excellent! Customers are thrilled when they see their cars painted with the Nexa Autocolor Aquabase Waterborne paint.”
So, the next time your car gets into an accident (it happens, unfortunately) and you take it to Anderson Behel for repairs, rest assured that your vehicle is being painted using waterborne paint. We’re all working harder to be green, by using less gas when we drive and recycling whenever we can, so why not be green when your car is getting fixed? It just makes good sense!
My name is Ed Attanasio and I’m excited to be the new blogger for Anderson Behel Auto Body, the best Santa Clara Auto Body shop. I am an automotive journalist and an editorial contributor with Autobody News, one of the most popular and well-read collision-related publications in the country today. With more than 30 years experience writing for a wide range of industries, I plan to write about every aspect of the collision field that customers can appreciate and use.
I will be publishing a mix of educational, entertaining and news-related items on a weekly basis, to keep this blog fresh, pertinent and fun. I’m hoping that readers will offer comments and feedback, because that way I can determine what is popular and what readers truly want. I’m looking forward to a great ride and happy to be working for the finest body shop in Santa Clara. No one likes to get into an accident, but if you do, there’s no better place than Anderson Behel to get your vehicle fixed.