If you’ve ever been sitting in a body shop’s waiting room and seen an I-CAR plaque on the wall, did you ask what it meant? Anderson Behel in Santa Clara, CA has been an I-CAR Gold shop since 1994, which means they covet the country’s top training across the board, but how does this affect you as the consumer?
Gene Lopez, I-CAR’s Southwest Regional Manager, described how important I-CAR training is for any body shop and how it translates to the customer? “Based on statistics, I-CAR shops get better Customer Satisfaction Index (CSI) numbers from their customers,” Lopez explained. “69% of all the shops out there are not currently I-CAR, so when you do find one, you can rest assure that they’re elite. By maintaining a Gold Class ranking, it means that the shop is investing in the finest training in the industry. It also means they have multiple certifications from carmakers and equipment manufacturers, in many cases.” The
I-CAR Vision is that every person in the collision repair industry has the information, knowledge and skills required to perform complete and safe repairs for the ultimate benefit of the consumer.
Formed by the collision industry in 1979, I-CAR, the Inter-Industry Conference on Auto Collision Repair, is a not-for-profit training organization focused on education, knowledge and solutions for the Collision Repair Inter-Industry. The primary goal of I-CAR is complete and safe repairs for the ultimate benefit of the consumer. I-CAR develops and delivers technical training programs to professionals in all areas of the Collision Repair Inter-Industry. In addition, I-CAR provides a communication forum for anyone interested in proper collision repair. I-CAR's primary funding is derived from student tuition and services. This assures that I-CAR can remain unbiased in developing programs and services on an industry-wide basis.
The I-CAR Mission is to deliver increasingly accessible, on-demand and relevant education, knowledge, services and solutions for the collision repair Inter-Industry. By maintaining its I-CAR status for the past 19 years, it means that Anderson Behel is always thriving to be the best in everything we do.