How long have you been with AB and how many years of industry experience do you have?
I have been here for 5.5 years and before I was a Customer Relations Manager at a few car dealerships. I have around 20 years of industry experience and I love what I do! It’s true.
What do you do when you're not working at AB?
I play with my children (1 boy and 1 girl), gardening, going to Church, dancing the Rumba and Cha Cha and swimming.
Being a mom is a full-time job, but I do collect teddy bears. I have 65-70 of them and many of them are very rare and beautifully made.
What are the 3 things you want to do in your life?
1.) Get fit 2.) Go to Rome and 3.) Plant an amazing garden in my yard, with flowers and fruit trees.
What was the title of the last book you read?
The Book of Esther, from the Bible
I usually watch the kid’s movies with my children.
Favorite TV Shows?
I don’t have time to watch, but when I do get a chance, I like House hunters International and shows on the Travel Channel.
Pets and their names? We have two dogs—Emily and Manny. Emily is a Maltese/Poodle mix.
Favorite outdoor activities?
Swimming and hiking
If you could have any kind of car, what would you get and why?
I love my car, but maybe one day I can have a 5-Series BMW fully-loaded.
If you could have lunch with anyone (dead or alive) who would it be?
My late father
What are some of the customer service things you're proud of at AB and describe your view of what exceptional customer service is?
I love helping people, so this job is perfect for me. I get to move around, talking to customers and solving their problems. I take the time to explain the process to them and that puts them at ease, because whenever someone gets in an accident, it’s a stressful time.