Santa Clara Auto Body Blog

Read the latest auto body and collision repair news from Anderson Behel

A Note from Mariah Cardenas at Anderson Behel

on Tuesday, 02 June 2020.

We have been deemed an essential business, so we are open to serve our community at this time. Please know that you are all essential to us, and ensuring your safety and health is our priority from the cars we repair to how we interact.

During these uncertain times, you can rest assured that we have created a protocol to make our processes safe for our customers, employees, and vendors and following recommendations from the CDC and our local health department.

First, you can either drive here or we can come to your house and tow your vehicle back to the shop if needed.

While handling all of the paperwork, we will make certain that we adhere to all of the COVID-19 recommended safeguards, which includes safe distancing and wearing necessary face masks.

Please call us before traveling to the shop, so that we are prepared when you arrive.

As soon as your car arrives, we will carefully sanitize all of the areas both within and outside your vehicle, focusing on all of the “touch” areas like the door handles, trunk and hood latches, steering wheels, dashboards and anything else you would normally touch.

We greatly appreciate your understanding as we navigate through this difficult time. We are committed to you and your safety and to provide the same level of outstanding service for the past 50 years.

Communication is key, so if you have any questions please don’t hesitate to call.

Thanks and stay safe,

Customer Relations Manager Mariah Cardenas


How Much Do You Know About Porsches?

on Thursday, 28 May 2020.

Ferdinand Porsche was a brilliant vehicle designer and engineer. His amazing career began at age fifteen when Porsche designed and built a cutting-edge energy generator during a period in history when the lightbulb was the most advanced technology on the planet.

At Anderson Behel in Santa Clara, CA, we give much respect to the Porsche nameplate as one of the Porsche-certified collision repair shops in Northern California. 

190, Porsche created a hybrid-electric vehicle under the name of his employer, Lohner-Porsche. Called the “Semper Vivus,” the vehicle was an instant sensation at the famous Paris Motor Show and made Porsche a celebrity engineer instantly. The car used an internal combustion motor as a generator and was also the first vehicle featuring brakes on all 4 wheels.

In 1924, Ferdinand Porsche was contacted by the German government in order to develop an affordable family vehicle that could be mass-produced affordably. The result of this project was the iconic Volkswagen (VW) Beetle.

In 1931, Porsche started his own company to develop autos, motorcycles, and engines of all types.

Like other carmakers, Porsche tweaked its business model during World War II to build military equipment, but unfortunately the “Porsche Tiger” was not well-received. In fact, only 5 were produced, 4 of which never saw any action on the battlefield.

Porsche developed his first passenger vehicle in 1939 and named it the Porsche 64. It became the basis for all future versions, but only 3 of the production cars ever left the factory. His approach to improving with each new vehicle release made them immediately famous for comfort and design, while also starring on the racetrack. In a 50-year period, Porsche vehicles won over 28,000 victories in different speed racing categories, which is unprecedented.

The Porsche 356, a predecessor of the 911, was unveiled in 1948 as their very first production automobile. Both models were 2-door, rear-wheel drive, and offered an option for people who wanted either a hard or folding top. 76 thousand Porsche 356s were produced, and at least 50 percent are still functioning today! In fact, 33 percent of all Porsches ever produced are currently still in operation.

The Porsche 911 was shown to the public at the International Motor Show back in 1963. It was actually named the 901 at the time until it was discovered that the Peugeot brand reserved rights to model names of three digits with a zero in the middle. Today, it’s designed is one of the most recognizable and has been the most mass-produced luxury super vehicle in the world.

Sources: Wikipedia and Japolik

Five of the Greatest Memorial Day Speeches of All-Time

on Monday, 25 May 2020.

We are proud to honor those who have served

Memorial Day, a federal holiday since 1967, originated from the American Civil War to honor the Union and Confederate dead. During the early 20th century the occasion has been extended to recognize all Americans who have sacrificed their lives during military conflict. Below are five memorable Memorial Day speeches in American history.

1. Ronald Reagan's Remarks on Memorial Day at Arlington National Cemetery, 1982.

Reagan, known as "The Great Communicator," concluded his remarks with a challenge: "Earlier today, with the music that we have heard and that of our National Anthem – I can't claim to know the words of all the national anthems in the world, but I don't know of any other that ends with a question and a challenge as ours does: Does that flag still wave o'er the land of the free and the home of the brave? That is what we must all ask."

2. Oliver Wendell Holmes, Jr., 1884. Holmes, a veteran of the Civil War, delivered an address titled "In Our Youth, Our Hearts Were Touched with Fire."

His speech was given in Keene, N.H. two decades before his appointment to the U.S. Supreme Court in honor of the fallen of America's most devastating conflict.

Holmes elaborated on the meaning of Memorial Day:

"So to the indifferent inquirer who asks why Memorial Day is still kept up we may answer, it celebrates and solemnly reaffirms from year to year a national act of enthusiasm and faith. It embodies in the most impressive form our belief that to act with enthusiasm and faith is the condition of acting greatly."

He summed up, showcasing his powerful oratory skills saying:

"But grief is not the end of all. I seem to hear the funeral march become a paean. I see beyond the forest the moving banners of a hidden column. Our dead brothers still live for us, and bid us think of life, not death – of life to which in their youth they lent the passion and joy of the spring. As I listen, the great chorus of life and joy begins again, and amid the awful orchestra of seen and unseen powers and destinies of good and evil our trumpets sound once more a note of daring, hope, and will."

3. Just a mere few months before he ascended to the presidency after the death of Warren G. Harding, then Vice President Calvin Coolidge delivered a Memorial Day speech titled, "The Destiny of America," in Northhampton, Massachusetts, in 1923.

Coolidge, who often played the role of civic educator, stressed the importance of American ideals and sacrifice in his remarks. He called war "not the worst of evils." He honored America's fallen and Memorial Day by saying we set the day apart "to do honor to all those, now gone, who made the cause of America their supreme choice." Coolidge quoted John 15:13: "Greater love hath no man than this, that a man lay down his life for his friends."

4. In the very first Memorial Day Speech at Arlington National Cemetary, known then as "Decoration Day," a crowd of 5,000 gathered in 1868 to hear then Ohio Congressman and veteran James A. Garfield deliver remarks in honor of the Civil War dead.

Garfield noted the solemnity of the occasion by beginning, "I am oppressed with a sense of the impropriety of uttering words on this occasion," he added, "If silence is ever golden, it must be here beside the graves of fifteen thousand men, whose lives were more significant than speech, and whose death was a poem, the music of which can never be sung.

5. Oliver Wendell Holmes, Jr. delivered another notable speech on Memorial Day titled "The Soldier's Faith," given at a meeting to the graduating class at Harvard University in Boston, Massachusetts on May 30, 1895.

Holmes gave tribute to the fallen simply saying, "The man who commands the attention of his fellows is the man of wealth."

Sources: Associated Press and Quora 

Newer Cars Last Longer So Plan for the Future

on Saturday, 16 May 2020.

The experts (who are they, have you never met one?) have reported that the average lifespan of a vehicle is now nearly 12 years. They say it’s been a slow and steady climb over the past few decades as people hang onto their cars longer and longer.

At Anderson Behel in Santa Clara, CA, we decided to pose the question—why are today's cars living longer?

That’s because today’s vehicles are smarter, better designed, and considerably better built than they were 20-30 years ago. Automated factories have led to cutting-edge high-precision manufacturing. Parts are much more reliable, and electric systems have now replaced mechanical systems that reduce breakdowns and enhance engine efficiency. Superior oil has changed intervals for oil changes from every three thousand miles to as high as every 15 thousand miles. In addition, new coolants can last the vehicle’s lifetime.

If you buy a new car today, you can count on 200,000 miles with a gas vehicle and up to 300,000 miles if you own an electric car.

Everyone knows that technology is the main reason for longer-lasting cars. Most improvements in efficiency, emissions, overall safety, reliability, and longevity are from primarily microprocessors, microcontrollers, and a series of extensive unseen networks onboard the vehicles themselves. Such improvements are truly increasing not only vehicles’ lifespans but also manufacturer warranties. 3 years, 36,000 miles used to be the standard, but ten-year, 100,000-mile warranties are becoming more common.

Electric cars also last longer than ever. 300,000 miles could be the standard for an electric car, because they feature engines with fewer moving parts, which reduces breakdowns in general, resulting in less maintenance and much longer lifespans (the same is true for hybrid vehicles as well). Tesloop, a Tesla taxi company, recently announced that one of their Model S cars passed the 400,000-mile mark, and the company reported that it expects the vehicle to last another 600,000 miles.

Here are some ways to make certain that your new car will last for 10-15 years:

  1. Choose a vehicle with advanced driver-assistance systems.

If you’re buying an automobile, consider getting adaptive cruise control and a collision-avoidance system that can reduce collisions.

  1. Invest in cutting-edge vehicle management systems.

Think of these as 24/7 on-the-job health monitors that offer a series of tips for improving fuel economy, alert you when you are driving way too fast, monitor the vehicle for trouble, and remind you of maintenance requirements.

  1. Pay careful attention to all of the distress signals.

When you receive an alert from your vehicle, don’t ever hope that it will go away. It is critically important to address problems as soon as they appear. Don’t ignore those lights on your dashboard.

  1. Choose the right mechanic.

New complex cars require skilled mechanics who comprehend electronics, engineering, and computers. So, always look for mechanics certified by organizations such as Automotive Service Excellence or shops.

If you follow these directives, your car can last you for many years and serve you well.

Sources: AOL and Forbes

Body Shop Owner Steps Up at the Right Time

on Monday, 11 May 2020.

We're proud to be in an industry that is not afraid to give back

Body Shop Owner Forgives Rent for 200 Tenants

At Anderson Behel in Santa Clara, CA, we are not all about the $$ and our customers know that. In this article, written by our very own blogger Ed Attanasio, a body shop owner in NYC did an amazing thing for his customers:

A lot of body shop owners end up being landlords and sometimes it can be a pain in the you know what. When you’re trying to fix cars, keeping your customers, insurance partners and employees happy, you don’t want to have to worry about late rent or Mrs. Smith’s leaking faucet in apartment #5.

When this pandemic blindsided many of us, people all over the world started asking themselves about their rent or mortgages. To placate his tenants and take the high road, Mario Salerno, the owner of Salerno Auto Body in the heart of Williamsburg in Brooklyn, NY waived rent for all of his 200 tenants living in his 18 properties.

When Salerno decided to waive the rents for April, he had the following message posted in all of his buildings: “Due to the recent pandemic of coronavirus Covid-19 affecting all of us, please note that I am waiving rent for the month of April, 2020.”

The Salerno family has three separate businesses, including a service station, a mechanical repair shop, and a body shop. Owned for three generations, Salerno Auto Body opened in 1959 fixing Buicks, Cadillacs and Lincoln-Continentals for guys named Nunzio and Carlo.

Salerno’s businesses have played an integral role in the neighborhood since day one and when Mario retires, his son Sal, age 33, will assume the helm. Today, Sal runs the body shop and Mario’s youngest son, Mario, Jr. also works in the business on the mechanical side.

A collection of colorful locals often convene at the shop until Mario tells everyone it’s time to get back to work. The neighborhood is calling him “Super Mario” and praising him for a gracious act that changed the lives of more than 200 people.

All he asked of his tenants is to hopefully pay it forward if they possibly can. “If my tenants can help others because of this, that’s what we are looking for,” he said. “A lot of people have told me about charitable things they’ve done after getting help from us and that always makes me smile.”

Salerno is currently tapping into more than his allotted 15 minutes of fame, but he’s not about that. When he sees someone in need, he doesn’t hesitate to help them in any way he can.

Salerno’s selfless act led to a big story in The New York Times and an appearance on The Ellen Show. He’s pleasantly surprised by all the hoopla and a little reluctant to receive the praise and acclaim, according to his eldest son, Sal.

“My dad does stuff like this all the time and people don’t know about it,” he said. “He went to Texas one time to save 63 puppies from being destroyed. We have a friend who owns a pet shelter and when he told my father about it, he hopped in one of our sprinter vans and drove 50 hours roundtrip. Some of our tenants now own those dogs, so we get to see them all the time. They call them ‘Mario’s dogs.’ In addition, we close during the holidays and invite all of the local schools here to celebrate Christmas. We get a Santa and go way over the top with decorations and small gifts for the kids.”

The body shop portion of the family business repairs 35-40 vehicles every month in a hyper competitive market where “accident chasers” are a reality. “Here in this area, shops will use their police scanners and then rush over to where the accidents are and try to get the car towed to their shop. We have been around long enough and have a great reputation for being honest. So, we don’t have to chase accidents or rely on DRPs for business, because people know who we are and that we’re not just into this for a quick buck.”

Although Salerno does not want to disclose how much money he would lose due to not collecting rent in April, the NY Times estimated he was likely foregoing more than six figures in rental income.

“It’s not about the money,” he said. “These are unique times and we need to work together to make it through this. I learned long ago that money isn’t everything. I thank God every day for being in a position where I can do this.”

Another Great Yelp Review

on Thursday, 30 April 2020.

Kudos to the entire crew

"This is the first Yelp review I've left in years, but I was so impressed by Anderson Behel's incredible customer service and excellent work that I felt I needed to write something.
When I arrived at Anderson Behel I was, I must admit, in something of an emotional state over my car. An amazing employee Jeff took me out to take a look at my car, and listened carefully and genuinely to make sure they would get me exactly what I was looking for in terms of the repair. He was patient, understanding, and clearly cared not only about what happened to my car, but about my safety and my financial stress when it came to paying for this repair.
After leaving the car with them that day, they had quoted me 6-8 days for the repair to be complete. They called me THE NEXT DAY to say that my car was ready.
I have never been so impressed by an automotive shop. I typically feel anxious when getting work done on my car, as I know I've been taken advantage of in the past, but this was absolutely not the case here.
Thank you so much to Jeff, Mariah, Mark, and everyone who helped me at Anderson Behel. I whole-heartedly recommend Anderson Behel to anyone in need of a high-quality fix at a shop with wonderful service."
-Rachel P., Fountain Valley, CA 
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