One of Our Best Reviews Ever!

on Thursday, 05 September 2019.

David P. from Santa Clara Really Really Likes Us

"No, really.  5 Stars.

CUSTOMER SERVICE

This is where Anderson Behel stands out.  The office manager (Mariah) in my experience is genuinely and sincerely concerned about the business delivering a great experience.  For me, the experience was like going to a 5-star restaurant - the kind of restaurant with $300 entrees.  This was simply the best customer experience at an autobody shop I have ever experienced.

Polite
Professional with a likable and positive demeanor
Always providing undivided attention and listening
Helpful (down to quickly arranging shuttle rides, and I do mean quickly)
Asking for feedback, multiple times
Engaging service writers and techs as needed - quickly
Knowledgeable
Empathetic
Efficient (start to finish, I never waited for anything at any time more than a minute or two)

Those words describe Mariah to a T.  The visit involved 2 insurance companies and a rental company (my wife's Toyota 4Runner was hit while parked).  The paperwork and billing were handled so smoothly I could not help but be impressed.  This shop really has its act together.

TECHNICAL/CRAFTSMANSHIP

Adrian was my estimator.  Adrian is also a tech and he was nothing less than excellent.  He has a sharp eye for detail and he went out of his way to consult on areas of the car not related to the accident.  Throughout the repair process, I was kept informed about status with timely calls.  The work was excellent, and when I requested some tweaks to the work (I've done bodywork and painted cars), I was thanked for the feedback and accommodated on the spot.

And, they provide a lifetime warranty on the work.

I'm happy to report that the repairs were completed with all OEM parts, which the body shop has some role in making happen (in addition to the insurance carrier).

PRICING

I can not evaluate this.  This was an insurance claim for a no-fault accident, but based on this high quality of service any future insurance-funded work is going to this shop.

TIMELINESS/OTHER

The repairs were completed on-time according to the estimate.  I've had cars at other shops languishing for weeks and months.  I saw a lot of high-end expensive cars at this shop and I understand why.  This is a well-managed business."

-David P., Santa Clara, CA 

contact2Have questions? We can help!  Contact us at (408) 988-4011 or at  info@AndersonBehel.com
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