Santa Clara Auto Body Blog

Read the latest auto body and collision repair news from Anderson Behel

Let's Meet Jeff Blackmun, Our Production Manager

on Saturday, 27 July 2013. Posted in People

He's All About Customer Service!

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How long have you been with Anderson Behel and how many years of industry experience do you have?

13 years with Anderson Behel and 15 total years of industry experience.

What do you do when you're not working at Anderson Behel?

Spending time with friends and family and mountain biking.

What are the 3 things you want to do in your life?

I have just one and I’d like to go to Whistlers, Canada to do mountain biking.

What sports teams do you follow?

San Francisco Giants

What was the title of the last book you read?

House to House

Favorite movies?

Goonies

Favorite TV Shows?

Top Gear

If you could have any kind of car, what would you get?

A Porsche GT3

If you could have lunch with anyone (dead or alive) who would it be?

My late grandmother

What are some of the customer service things you're proud of at AB and describe your view of what exceptional customer service is?

I enjoy working on a wide range of different vehicles and solving problems. I also like providing our customers with a thorough explanation of the proper repair process and how we’re returning their car back to pre-accident condition.

What are some of the changes you've seen in this industry over the years and how has AB reacted to these?

Cars are so more sophisticated now with composite materials and all the computers. It’s an excited time, because the technology is changing so quickly.

The World's Most Expensive Car

on Tuesday, 16 July 2013. Posted in News

We Could Fix It, No Doubt!

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We’ve repaired some very pricey vehicles over the years in Silicon Valley, because highly discerning owners value our exemplary work. But, if this car came into our shop, first we would be shocked and then we would get to work!

The most expensive car ever sold is a 1962 Ferrari 250 GTO which changed hands for $35 million! This lime-green sports car, originally built for British racing driver Sir Stirling Moss, was bought by billionaire US car collector and businessman Craig McCaw from Dutch-born tycoon Eric Heerema. It is one of just 39 Ferrari 250 GTOs ever made. They sold for around $18,000 when they were first put on the market just over 50 years ago. Other contenders for the most expensive car in the world include a 1936 Bugatti Type 57SC Atlantic which sold for over $30million (with rumors the price was as high as $40million), also in May 2012. A Ferrari 250 Testa Rossa that won the Le Mans 24-hour race in 1958 fetched around $25million. And a Ferrari 250 GTO bought for $18 million by British TV and radio host Chris Evans in 2010 — which was at the time the most expensive car in the world — was sold for just under $30 million in early 2012, banking him a profit of around $10million in just two years.

We’re happy to fix any vehicle, whether it’s a Ford truck all the way to a brand new Tesla, but a $35 million car? That would surely get our attention and a challenge we’re willing to accept.

Our MOPAR Certification

on Friday, 12 July 2013. Posted in News

It Means We're 100% Chrsyler Certified!

981980315moparj 00000051258Last year, the Chrysler Group launched its new MOPAR Chrysler Recognized Certified Collision Repair Facility program. Because we always want to incorporate the finest training in every repair we make at Anderson Behel, we immediately pursued this certification and have already adapted many of the techniques and procedures outlined in this certification.

By going through the program, it means we meet the necessary qualifications in order to be recognized as an official Chrysler collision repair facility for Chrysler, Dodge, Jeep, Fiat and Ram vehicles.

This program consists of more than 40 key business standards, including the following:

• Maintaining I-CAR Gold Class Professional shop status

• Utilizing squeeze type resistance spot-welding equipment

• Utilizing Chrysler-approved refinish materials that have been tested to rigorous standards

• Utilizing structural straightening equipment to perform three-dimensional measurements

This program enables us to guarantee our excellent work, by using Chrysler-approved repair procedures and parts. When repairs are fully completed with OE collision repair parts, a Write Certificate of Authenticity is created for the customer’s records. In addition, an update will be made to the CARFAX vehicle report proving that OE parts were used for the repair, and that a Chrysler Recognized Certified Collision Repair Facility completed the repairs. That documentation helps preserve the post-collision value of vehicles and gives you the customer the peace of mind we give to every one of our customers at Anderson Behel, Santa Clara’s premier collision facility.

End of Lease: Have the Facts and Save $$

on Friday, 05 July 2013. Posted in News

Get Your Car Checked so You Don't Get Wrecked (on the Price)

leased vehicle inspectionSo your vehicle’s lease term is coming to its end. The car has a dent and several paint scratches, but in your opinion they’re not too serious. They will cost you $100 or $200 at most to repair, you figure. Well, think again. What will I have to pay to satisfy my lease company? That’s the question everyone asks when their lease expires. And the answer is never the same. Those dents and scratches can cost you some serious cash, especially if the lease company decides to take you to the cleaners.

Most lease agreements state that anything above and beyond “normal wear and tear” is going to cost you. And of course, it’s their definition, not yours. Minor dents not much bigger or deeper than the size of your thumb might be considered “normal wear and tear”, but this “rule of thumb” will vary from lease company to lease company. Where the dent is located in relationship to body bends, edges, creases and folds are taken into account as well.

One friend of mine had some very minor dents, dings and scratches on his leased Lexus and his lease company was very fair. They charged him $400 and he walked away pleased. Another friend of mine returned his BMW after his lease expired, and his repairs cost him $3,400, basically because the car’s expensive wheels were badly scratched. He cried foul because he lives in the hills of San Francisco and parking on the street there without hitting the high curbs in the City is difficult to avoid. He felt as though it was “normal wear and tear,” but they strongly disagreed. Tough, the lease company said and my friend was pretty much left hanging, so he wrote the check and declared that he will never lease a car ever again! So be careful when returning your leased vehicle.

Before you turn it in, bring it to a certified body shop and have them take a look at the car inside and out. Get an estimate and have it in hand when you go to the lease company. Some lease companies will charge you for a full repair when in fact they will have their technicians do what is called a Paintless Dent Repair or a Paintless Scratch Repair and then charge you for a replaced quarter panel, for example. By having the right information in your hands, you can show the lease company that they’re gouging you. Don’t pay because you don’t know the game and always bring your car to a premier body shop like Anderson Behel in Santa Clara, CA.

Accident Readiness is Key

on Friday, 28 June 2013. Posted in News

Because they do happen, so be prepared

Japanese car accidentNo one wants to get in a car accident. But in the event that one happens, Anderson Behel in Santa Clara, CA has compiled a helpful checklist of things to remember.

Anderson Behel always recommends being prepared before hitting the road, especially for long trips. There should always be certain things that should be kept in your car, “just in case.” Keep copies of insurance cards, automobile registration and emergency contacts in the glove box. It doesn’t hurt to have extra pens and paper either. Although it may seem extreme, Anderson Behel also recommends storing a flashlight and flares in the trunk.

After an accident, safety is the first priority. Anderson Behel points out that cars involved in accidents should always be moved off the road. If anyone requires medical attention, call 911. And call the police immediately to get someone to mediate the accident proceedings. Exchanging contact info is also very important, so make sure to get the other person’s full name and contact information, including e-mail address and phone number. Always write down the make, model, and year of both cars. Also needed is the license plate number and insurance information. It never hurts to have extra information in this kind of situation. Witnesses are important too, according to Anderson Behel. Get necessary contact information from them and keep track of it. The same goes for police officers present. Be sure to keep a disposable camera in your car and take pictures of the damage done to both automobiles. Also take photos of the accident location and people involved. Lastly, communicating with the other driver(s) comes with its own set of dos and don’ts. Anderson Behel explains that drivers should never admit fault in any way. Be sure to keep your wits about you, and don’t lose your temper.

If you have any further questions, contact your local experts at Anderson Behel, the South Bay’s premier auto collision facility, using the latest training, equipment and repair techniques.

Another Safety Tip from Anderson Behel

on Monday, 24 June 2013. Posted in News

Is Your Spare Tire Inflated?

163 0810 47z2009 bmw x6interior rear hatch spare tire viewAt Anderson Behel, Santa Clara’s premier body shop in Santa Clara, Calif., we like to offer safety tips from time to time, because we want you to live a long, productive and injury-free life.

Inflating your spare tire is one of those tips we’d like to share, because every driver has had their car break down due to a flat tire at least one time. Most newer vehicles now have space-saver spare tires that are much smaller than the tires on the car and intended only for temporary use. Because the tire is smaller, they usually require much higher air pressure (usually about 60 p.s.i.), a fact many drivers don’t know.

So why do we so often find dangerously low or even flat spare tires? Mainly because it just sits in your trunk until you require it. The regular tires on your vehicle are constantly moving and flexing as you drive your vehicle, which keeps the rubber seated to the rim for a good seal. The spare, however, does not move and flex, so any small leak around the bead does not have a chance to seal up.

It’s always a good idea to check the air pressure in your spare on regular intervals (for example at every oil change). You don’t want to be out on a cold, rainy or crazy windy night and get a flat tire—only to find that your spare is also dead flat!

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contact2Have questions? We can help!  Contact us at (408) 988-4011 or at  info@AndersonBehel.com
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