How
long will it take to fix my car?
To
start, it depends on the amount and the severity of the damage. Other
factors are the type of vehicle and availability of parts — the more
common the car, the more likely the parts will be readily available.
As cars have become more complex, it is more common now to uncover unseen
damage during the repair process. This means added time to order parts
and make repairs. We will always give you our best estimate of the time
required when we write your estimate, and will keep you posted regularly
during the repair process.
How
do I pay for it?
You
will be responsible for paying the deductible to the repair shop. This
can be paid by cash, check or VISA/Mastercard on completion of the work.
The insurance company is responsible for paying for the balance of the
repairs. While it is the insurance company's responsibility to pay their
share of the damage, it is the customer, or vehicle owner's ultimate
responsibility to make sure all repair costs are paid. All work is performed
for you, the customer, not your insurance company.
Can
you match the paint on my car?
Paint
matching has become a science in our business. Our computerized paint
mixing system helps us achieve an accurate color match your car. We
mix our own paint and blend the adjacent panels around the damaged section
as necessary to insure color consistency. With today’s technology and
our paint curing ovens, we duplicate your car’s factory finish in both
color and durability. You won’t be able to tell the difference.
Do
you ever use after-market parts instead of original parts?
By
law, your insurance company is obligated to repair your car to its pre-accident
condition. In some cases, they may request that we use after-market
parts. If this becomes an issue, we’ll let you know. In general, usage
of after-market parts is an issue between you and your insurance carrier.
We will keep you informed if this situation comes up.
How
is payment handled if someone else hits me?
In
this case, you are considered the claimant and are entitled to restoration
of your car to pre-accident condition. All you need to do is contact
the driver’s insurance company and tell them where you intend to have
your car repaired. In some cases, you may also be entitled to a rental
car. You should not be required to pay for the repair of any damage
inflicted at the time of the accident.
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